SharkLab – Return & Refund Policy

Last Updated: 22 September 2026

At SharkLab, we are committed to providing high-quality automotive accessories and products. If you experience an issue with your order, we are here to help.

Our Return & Refund Policy outlines the circumstances in which returns, replacements, and refunds may be available.

1. Incorrect Fit or Compatibility

We understand that automotive accessories may not fit every vehicle as expected.

If a product does not fit your vehicle, please contact us so we can assess the issue.

To request assistance, you may be asked to provide:

• Your order number.
• Your vehicle make, model, and year.
• Photos or videos showing the fitment issue.
• Details of the product and the problem encountered.

Where the product is incorrectly described, advertised as compatible when it is not, or otherwise fails to meet applicable consumer guarantees, SharkLab will provide an appropriate remedy in accordance with the Australian Consumer Law.

Where a customer has ordered an incorrect model or product due to an ordering error, a return, replacement, or refund is not guaranteed.

2. Faulty or Defective Products

If you receive a faulty or defective product, please contact us as soon as possible.

Products must meet applicable consumer guarantees under the Australian Consumer Law, including being of acceptable quality, fit for their intended purpose, and matching their description.

Depending on the nature and severity of the issue, SharkLab may offer a:

• Repair.
• Replacement.
• Refund.
• Other appropriate remedy required by law.

We may request photographs, videos, or other information to help assess the reported fault.

SharkLab will not refuse a remedy where a customer is legally entitled to one under the Australian Consumer Law.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number.
• Photos of the damaged product.
• Photos of the packaging, where available.
• A brief description of the damage.

We will assess the issue and work with you to determine an appropriate solution.

Where the damage results in a failure to meet applicable consumer guarantees, SharkLab will provide the remedy required by law.

4. Return Requirements

If a return is approved or required, we will provide instructions on how to return your product.

Please do not send items back without contacting us first.

Products should be returned in a condition that allows us to assess the reported issue. However, original packaging is not a mandatory requirement where it would unlawfully restrict your consumer guarantee rights.

Proof of purchase, such as an order confirmation or receipt, may be required.

5. Return Shipping Costs

Change of mind or incorrect order:

SharkLab does not offer change-of-mind returns. Where a return is voluntarily approved for an incorrect order, any applicable return shipping arrangements will be communicated before the return is authorised.

Faulty, defective, damaged, or incorrectly described products:

Where a product is confirmed to have a problem covered by the Australian Consumer Law, SharkLab will cover or reimburse reasonable return shipping costs as required by law.

6. Refunds

If a refund is approved or required under the Australian Consumer Law:

• Refunds will generally be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• We will communicate any relevant refund details to you.

A refund is not automatically available for every product issue. The remedy provided will depend on the nature of the problem and the requirements of applicable consumer law.

7. Exclusions

SharkLab may decline a remedy where the issue is caused by:

• Incorrect installation or use.
• Misuse or accidental damage caused by the customer.
• Modifications made to the product.
• Normal wear and tear.
• A problem that was clearly disclosed to the customer before purchase.

These exclusions do not limit any rights the customer has under the Australian Consumer Law.

8. How to Contact Us

To request a return, replacement, or refund assessment, please contact our customer support team.

Business Name: SharkLab

Email: sharklab.shop@gmail.com

Please include your order number, a description of the issue, and any supporting photos or videos.

We will review your request and respond with the next steps.

9. Australian Consumer Law

This policy is intended to operate alongside, and not replace or exclude, your rights under the Australian Consumer Law.

Nothing in this policy limits, excludes, or modifies any consumer guarantee or other right that cannot lawfully be limited, excluded, or modified.